#1 of the Top 20 Small Companies
in the Country inExtraordinaryCustomer Service
ARLINGTON, MA March 20, 2021
Gibson Sothebys International Realty in
Arlington, Massachusetts has ranked #1 of the
Top 20 Small Companies in the country and is among Americas Top 35
real estate brokerages firms, based on extraordinary customer
service and measurable customer satisfaction.
Winning the national QE Award
(pronounced Quie) Reflects measured and independently verified
customer serviceexcellence and customer satisfaction in real estate
service in North America, says Larry D. Romito, CEO of Quality
Service Certification, Inc. (QSC), creators of the award.
The 2021 QE Award
recognizes the Top 5 Large Companies, the
Top 10 Midsize Companies and the Top 20
Small Companies, from California to Massachusetts and
Florida to Minnesota, spanning 22 states and includes some of the
most respected independent and well-known national and regional
brand names.
To earn this national distinction, our sales associates in
Arlington, Massachusetts successfully demonstrated outstanding
performance in areas such as client service, attention to customer
needs, and execution of best business practices, said Larry
Rideout, Chairman and Co-Owner of Gibson Sothebys International
Realty. Earning the QEAward from
Quality Service Certification is perhaps one of the most meaningful
honors any brokerage in real estate can receive.
Our team of dedicated professionals are deeply seated in the
Arlington community and have built lasting relationships there over
the years, adds Paul McGann, President and Co-Owner of Gibson
Sothebys International Realty. This award honors that hard work and
demonstrates that our associates went above and beyond for
customers throughout their buying or selling process.
The 2021 QE Award is based upon the
results of an independent survey limited solely to buyers and
sellers who were in a real estate transaction that closed with
participating real estate companies. Quality Service Certification,
Inc. and Leading Research Corporation administer the process to
ensure that every past customer is surveyed, preventing agents or
companies from selectivity, influence, or interference.
Gibson Sothebys International Realty in Arlington has elected to
participate in service assessment and feedback following every
transaction, setting a new standard for excellence, said Romito.
Todays consumers seek transparency, accountability, and trusted
information to help them make informed decisions. We believe that
in a consumer-centric world, the higher standard for gauging
excellence in professional services should authentically measure
how well each customer is served, not just how much business is
done.
Romito notes that the QE Award is
based upon aggregated overall Customer Satisfaction as a percentage
of all returned surveys from customers surveyed without
selectivity, editing, deletion, cleansing or manipulation. No other
system exists, anywhere, in the real estate industry that can
legitimately make that claim, he said, noting that accurate,
reliable, independently validated survey results of individual
agents can be accessed by visiting RatedAgent.com.
Eligibility for the 2021 QE Award
requires a minimum number of surveys sent and returned, which may
be adjusted from year to year based upon market conditions and the
number of participants. More than 30,000 real estate agents and 750
companies elected to participate in the customer satisfaction
assessment survey process in 2020 for the 2021
QE Award.
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About Gibson Sothebys International Realty
Founded in 1962, Gibson Sothebys International Realty is Bostons
largest independently-owned and operated real estate company, with
24 agents and more than 400 sales associates spanning Boston,
Greater Boston, the North Shore, South Shore and Cape Cod. Gibson
Sothebys International Realty is one of the most influential firms
affiliated with Sothebys International Realty, which comprises
1,000 offices throughout 75 countries and territories. For more
information, visit www.GibsonSothebysRealty.com.
About Quality Service Certification
Founded in 2000, Quality Service Certification, Inc., based in
Laguna Niguel, CA, provides the most accurate and valuable customer
service measurement service for the real estate industry, having
conducted more than 2 million customer satisfaction surveys of real
estate agents. QSC offers consumers a reliable and unbiased picture
of participating agents and detailed customer service satisfaction
history. Accurate and independently validated survey results can be
accessed by visiting www.RatedAgent.com.
Media Contact:
Becca Logue
Communications Manager, Gibson Sothebys International Realty
508.479.2665